Password reset windows application error

[Rajat21]

Hi All,

I'm trying to implement Password reset windows applications in my system, getting below error in EventViewer

Below Error from EventViewer:
The description for Event ID 0 from source ServiceNowPwdReset cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Unknown, but probably failed to establish session when instantiating MessageHandler
Exception details: An exception occurred during a WebClient request.
The message resource is present but the message was not found in the message table

 

1. Configured all the settings as per the documents & below KB Articles but no luck. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784200

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0697357

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1201671

Need to know If I have missed out any other configuration settings in system or instance.

[mcroxall]

did you find a solution for this?

[Rajat21 · Accepted solution]

After making changes to TLS in system, this resolved the error.

8> Make sure TLS 1.2 is not disabled on the Windows system:

Check below registry key path, value of DisabledByDefault should be 0, and Enabled should be 1
Refer KB for troubleshooting: 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784200

[Sai Gopal]

Hi @Rajat21,

I have one question related to the windows plugin. Let's say we are successful in pulling the ServiceNow password reset process on the windows login page. Which instance process it will be using to do the reset?

I have downloaded the .msi file from the store and it is not instance specfic.

Thank you 

[Rajat21]

Copy the following command into a text editor as one line with no breaks. Add arguments and
replace the default parameter values with the correct values for your organization.

msiexec.exe /i PasswordResetWinAppInstall.msi /quiet WRAPPED_ARGUMENTS="/SUPPRESSMSGBOXES /VERYSILENT /NORESTART /PasswordResetLinkURL https://<YourServerName>/$pwd_reset.do?sysparm_url=default /PasswordResetLinkName ""Forgot password?"""

Product doc link