PATCH API TO UPADTE RITM

[shabbir9]

Hi

we need to share an ServiceNow API to the customer where they can update the requested item state to resolve i am using below API but  its not working can any one help me on this it is showing 200 ok in post man but in result I am getting state=1 which is open state sharing screen shots below 

PATCH API

https://dev127677.service-now.com/api/now/table/sc_req_item/aeed229047801200e0ef563dbb9a71c2?sysparm...

JSON 

{

    "state": "6"

  }

[Ankur Bawiskar]

@shabbir9

are you sure on RITM table the state field has choice value as 6 for Resolved?

Is the state field on RITM having Resolved state itself or not?

[shabbir9]

RITM is on open state 

state = 6 for resolved 

[SimonL898794821]

Are you sure that one of those choices is for the sc_req_item table?

[SimonL898794821]

Checked my PDI, are you sure that there is a state "6"? I only have 1, 2, 3, 4, 5, 7.