Policy and Compliance : Customize the fields on Issue request form

[Nidhi Kashyap]

Under the Policy and Compliance module , once the control record status results as Non- Compliant , corresponding Issues are generated and those Issues get automatically assigned to the corresponding Control owner under which the issue is generated, so is there any way to Assign the issue to a particular user or user group and those users would assign it to the applicable users . If any BR or Script . Please provide your insights !🙂

[Dr Atul G- LNG]

Hi @Nidhi Kashyap 

I am not 100% sure, but try to use the look up / data lookup / assignment rule for this.

https://youtu.be/HOCFnwyWp60

[Community Alums]

HI @Nidhi Kashyap ,

This functionality is coming from a Script include called "IssueUtilsBase" ( This Script include is protected by ServiceNow, you cannot make any changes to it) , see the attached screenshot lines of code which is responsible :

and the Business rule in ask is "Create issue if test ineffective, closed "

[Community Alums · Accepted solution]

Hi @Nidhi Kashyap ,