Process Automation Designer | Problems with User Form Activity

JamieNow
Tera Contributor

Hello SN Community!

 

I've created a Playbook which triggers on the creation of a custom table and appears on Agent Workspace, but I can't figure out why one of the activities isn't working as expected. As can be seen below, I added the table, the comma separated field names, and for it to apply to the record worked on itself [Data pill: (Trigger>AMS Delivery)].

 

Properties for activity (Process Automation Designer):

JamieNow_0-1701873574468.png

 

The result (Playbook on Agent Workspace):

JamieNow_1-1701873680920.png

 It's empty!

 

I've tried all I can. I would really appreciate help!

1 ACCEPTED SOLUTION

kushalbhatt
ServiceNow Employee
ServiceNow Employee

You need to fill out the form view field with a valid form view. The form should show after that. This is a limitation right now as it doesn't use the default form view. This is something that we are looking to fix in the future.

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1 REPLY 1

kushalbhatt
ServiceNow Employee
ServiceNow Employee

You need to fill out the form view field with a valid form view. The form should show after that. This is a limitation right now as it doesn't use the default form view. This is something that we are looking to fix in the future.