Public IP address of SNOW instance to establish connection between BMC Remedy and SNOW

SHA3 · ‎06-12-2013

Hi,

For Integration between SNOW and BMC Remedy we need to establish network connection as both are on different network.

Network team is asking for Public IP address and port details to establish the connection.

Can anyone help with, how to find the Public IP Address of our SNOW instance and port details.

Appriciate your response.

richard_selby · ‎07-09-2013

Rather than entering the code in John James Andersen's site (and risk having it fail), it's easier to call his checker via ServiceNow's built in REST tool. To do this, type REST in SN's navigator. Then the NEW button.
Name: Test John-James-Anderson
Description:Publicly available test server
REST endpoint:http://www.john-james-andersen.com/tools/connection.php
Then Save.
When screen reloads, you will see it has automatically created four functions (get,put,post,delete) with the same endpoint. Click on the GET function. Click Test (two thirds of the way down the screen on the left). Then screen should reload and display the output from the Test server, where your (as in your SN instance, not your client) IP is clearly visible.
The two public IP addresses I have seen from our instances are 199.91.137.12 and 37.98.232.12
My guess is the former is for instances running out of Heathrow and the latter is Amsterdam. It would be nice to know though whether more outbound IPs are possible.

View solution in original post

jason_petty · ‎06-12-2013

See this blog post to get that:
http://www.john-james-andersen.com/blog/service-now/getting-source-info-on-a-service-now-com-instance.html

SHA3 · ‎06-13-2013

Thanks for your reply.

Using the post i was able to find the Remote_address.

After the remote address i requested for opening the ports between SNOW and Remedy using the public IP address.

Even after that i am getting error when added the wsdl in outbound -->SOAP Messages
Error is as below:
"Unable to load WSDL: java.lang.RuntimeException: org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms:org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms
"
wsdl used is :
"http://IP ADDRESS:8080/arsys/WSDL/public/IP ADDRESS/ACC_SI_INCIDENT?wsdl"

And when i try to oepn the WSDL XML format, all i see is
"
<?xml version="1.0" encoding="utf-8"?>

"
Can you please let me know, what could be the reason for this?

Any suggestion will be helpful.

jason_petty · ‎06-14-2013

What ports did you allow through?

SHA3 · ‎06-17-2013

all the ports for receive traffic has been allowed, this is the answer i got from network team.