Public IP address of SNOW instance to establish connection between BMC Remedy and SNOW

SHA3 · ‎06-12-2013

Hi,

For Integration between SNOW and BMC Remedy we need to establish network connection as both are on different network.

Network team is asking for Public IP address and port details to establish the connection.

Can anyone help with, how to find the Public IP Address of our SNOW instance and port details.

Appriciate your response.

richard_selby · ‎07-09-2013

Rather than entering the code in John James Andersen's site (and risk having it fail), it's easier to call his checker via ServiceNow's built in REST tool. To do this, type REST in SN's navigator. Then the NEW button.
Name: Test John-James-Anderson
Description:Publicly available test server
REST endpoint:http://www.john-james-andersen.com/tools/connection.php
Then Save.
When screen reloads, you will see it has automatically created four functions (get,put,post,delete) with the same endpoint. Click on the GET function. Click Test (two thirds of the way down the screen on the left). Then screen should reload and display the output from the Test server, where your (as in your SN instance, not your client) IP is clearly visible.
The two public IP addresses I have seen from our instances are 199.91.137.12 and 37.98.232.12
My guess is the former is for instances running out of Heathrow and the latter is Amsterdam. It would be nice to know though whether more outbound IPs are possible.

View solution in original post

sebastian_g_snc · ‎08-27-2014

very late update:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0538621

sebastian_g_snc · ‎10-17-2014

Another hint:

https://community.servicenow.com/message/725152#

BhupeshG · ‎11-03-2017

What my query is if Servicenow says

37.98.232.12/22 - is thier IP does that means it is a range from 12 till 22

SHA3 · ‎11-30-2017

Hi Bhupesh,

hope this clarifies,

you can find this in one of the answers from Richard Selby in this thread

Integrations into customer network

For integrations INBOUND to the customer network (ie: LDAP, SQL, etc) when there is NO VPN tunnel involved, the source IP address will be 37.98.232.12.

For integrations INBOUND to the customer network (ie: LDAP, SQL, etc) when there IS a VPN tunnel involved, the source IP address will be 37.98.232.22.

sebastian_g_snc · ‎06-22-2018

Hi,

37.98.232.12/22

this is a standard IPv4 network notation and it means that the subnet mask is 22 bit long OR: 255.255.64.0

37.98.232.12 is the network address.

Best,

Seb