Query in requested item

[servicenow lath]

In order guide( new Hire) .

All the Requested item is closed complete--> but the Request_State is not changing to closed complete.

[Ratnakar7 · Accepted solution]

Hi @servicenow lath ,

As per my last post(How to close a RITM when the SC task is completed in Flow designer ), there's no need to write extra code,Instead, at the end of the workflow (at the End workflow activity), if we set the "stage" to "Completed" then we have OOB business rules, which would turn the RITM stage to "completed" and state to "close complete" .

You just need to set "stage' as 'Completed' at the end of your Flow /Workflow of RITM.

Please find below screenshots:

#Flow:

#Workflow:

Thanks,

Ratnakar