"Click to call" phone numbers work in some places but not others?

[carlh]

Hi All,  

I noticed that some phone numbers are "clickable" and some are not.

I have it working on a record producer and it works using Edge but not IE...

Edge: Shows up as a hyperlink

IE - Does not

Does anyone know how to make the phone be clickable so you can click and launch Skype?

Thanks,

Carl

[dwada1]

It does that on mine as well, but when I click the "Try It" button in IE it displays the number with the skype icon. Also not sure if that is specific to my setup or if that is how IE renders phone number links.

[Dave Smith1]

I suspect this is more of a browser feature recognising the "tel:" protocol, rather than something on the platform.

The platform can happily prepend the "tel:" protocol to make them links - it's down to the browser to recognise and interpret those links.

[suprakash]

Try with this

<p>Call us at <a title="11111111" href="tel:11111111">11111111</a></p>

[Jon Ulrich]

I am having the same problem. Feels like the system or the text editor removes the link if it does not contain http or https

I am even trying to put [code] in non html field to do tel link and it is not working.

If I author a UI page from scratch, things work. It feels like it is the platform removing it.

[carlh]

Hi Jonathan,   I created an incident on this and here is the reply I got from them.

"this issue is a IE11 Browser and open source tinyMCE related not from ServiceNow platform. Unfortunately ServiceNow cannot fix this issue.

Below are some of the document that I found related with this issue online for your reference:

https://msdn.microsoft.com/en-us/library/dn454587(v=vs.85).aspx

https://www.gaintap.com/blog/clickable-website-phone-number-and-call-tracking-guide/

http://www.howtosolutions.net/2016/10/microsoft-edge-disabling-phone-number-detection-problem/"