Developer

Is there a way to move a Flow to a Sub-flow?

Hello, We have several Workflows and Flows that are all for hardware related catalog requests that we would like to consolidate into one "Flow". Some of these are already in Flow Designer as individual Flows. Is there an automated or "easier" way to ...

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scripting

How do I configure dependent choices from the form? I need to add two and remove one option. It is for the category "Software", and I need code to add two and remove one choice. Also, where/how do I execute the code? Thanks!

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UI Builder Enhancement: Create New Button List with Popup

Opening a Dialog on Button Click in a List (UI Builder) Configuration Steps Create the following records via configuration: 1. Action Assignment Table: sys_declarative_action_assignment Create a new Action Assignment record.Populate the fields as...

Article

Issue Consolidating RITMs automatically

The Problems:Flow UI Bug: Standard "Submit Catalog Item Request" action fails with "Failed to create FlowObjectDefinition" when mapping variables from a custom action.Visibility Issue: GlideRecord.insert() creates the RITM, but the Variable Editor is...

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CSA Exam question

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table? - Field Matching- Select Data Source- Schedule Transform- Create Trasform Map- Load Data in some parts the answer is F...

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CSA question exam

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands -on experience with the new application?- Activa...

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Save as Draft resets variable back to --None-- when accessing draft catalog item

Hi, We're running into an issue where accessing a draft request isn't storing the previously saved variable value. We have a software license record producer where the first variable that appears is "Request Type" and it initially displays --None-- ,...

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Virtualized by::Virtualizes - CI Relationship

Hello! this is my first post to the Service Now Community so please let me know if I need to supply any additional information for you to help answer this question. I'm trying to understand which way around the following relationship should be create...

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Scripting and Coding

Can I write to a spoke table without using Spoke Connectivity? (Salesforce Opportunities)

Working with our developers to ingest data from Salesforce Opportunities into the Salesforce Spoke table (sn_sforce_v2_spoke_st_opportunities), but we were not permitted to use the Spoken Connection from SNOW to SFDC. Instead we get an XML package th...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Hide custom ui action on service portal

how to hide custom ui action created in customer service on csm portal in servicenow

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States and Checked out option are not showing correctly for PrePublish Flow for Catalog Builder

I have created a custom flow by copying the Template Catalog Builder Item Review Flow. In this flow, after the approval steps, I am updating the catalog item record based on the approval outcome. If the approvals are approved, the catalog item state ...

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Streamlining Customer Notifications into a Single Email Thread

We currently send multiple email notifications to customers for a single ticket—such as when a case is created, when new comments are added, and for other updates.Is it possible to have all these notifications grouped into a single email thread in th...

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