How to add Workspace to Global seach in servicenow
Hi, Please help how to workspaces to the workspace global search context menu in servicenow.
Forum Posts
Signle line text variable is not visible on the ESC form
I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "require...
Conditional Mandatory Attachment for Catalog Item
Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...
CMDB Query Builder
Hello Team,I would like to understand whether a service instance has any upstream or downstream relationships in the CMDB. Could someone with CMDB experience please guide me on how to develop queries to identify these relationships and fetch the rela...
Workspace instead of classic
Hi,In my new company, they are using workspace at the workplace, and I am really worried. I never used a workspace in my previous experience. The case form looks overwhelming. I need to work on cases in the ATF on Workspace. Not sure if I can win. Pl...
cmdb models are creating Duplicate records
Hello, I am encountering an issue where duplicate cmdb_hardware_product_model records are being created during the SCCM (robust transform map) import for Computer Identity. I have already reviewed the mappings in the transform map, and everything app...
How to Enable multiple selection of Breakdown Elements in Analytics Hub Page?
Currently I can select only one assignment group. I want to Select multiple assignments groups but I can't find any configuration options. How do we enable multi selection of breakdown elements in Analytics Hub page?
Unable to access Multi Row Variable Set values in Flow Designer – Grayed out in Create Catalog Task
Hi Team,I have a Catalog Item where I am creating a Catalog Task (sc_task) using Flow Designer.For normal catalog variables, I am able to populate the values in the Description field of the Catalog Task using:Trigger → Requested Item → VariablesHowev...
Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
Hi All, I'm planning to take this exam(Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))) and i need some sample questions with answers and any other training materials that i can refer for this exam. Ple...
How to disable tags menu in the banner in knowledge form without using DOM
Hi All, Sample snippet from onLoad client script which disables 'tags_menu' on banner in knowledge form but uses DOM manipulation which is not a best practice, so how to achieve this without using DOM. Below is the code : function onLoad() { var g...
Make all fields editable in change record for particular group members when state is not closed.
I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...
Is it possible to parse a Manual Signature from PDF file
Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...
Resolved! Playbook does not fire upon record creation
I have a playbook associated with CSM Default Record Page variant. It is meant to start when a new case is created. It just does not fire when I create a new case by using the "New" button from list view. When I save this new case, then a tab shows u...
How to create custom Record Attachment sidebar option like SOW Attachment in the sidebar?
I am very new to UI Builder and have been tasked with creating a sidebar option that will allow the fulfiller to see all attachments relating to a catalog request ticket. In the core UI, we created a custom related list that allowed staff to view all...
