I need to know the best practice to select the scope in which the configuration needs to be created. Suppose I am working in HR Scope and I need to create a business rule within that I need to access data from User table which is Global Scope. Then w...
Hi everyone,I’m looking for official ServiceNow documentation or detailed information about the Email Log [syslog_email] table. Specifically, I’d like to understand:When and under what conditions records in this table are created.What log levels are ...
Hello experts, I am getting a value in seconds. example 43,200 seconds which is 12 hours.or 86400 seconds which is 1 day. I need to update 1 day or 12 hours ,i.e these type of values in the duration field of the sla definition table. Kindly help.
Hello experts, I am creating a flow designer in which in the output variable, i have comma seperated user's sysid's example ["904aa11993c322909fa4d2fbb9373c16","24206a0f93792e105f36bb697bba102a"]I want to send an approval to all of the users that wi...
Hello experts, When clicked on a catalog item url from esc portal, it is opening as a below link Is there any way by which we can extract the short_descripton value from the URL itself highlighted in yellow via any catalog client script. plz help
Hello Community,I have a Catalog Client Script (onSubmit) running in Service Portal.When a user selects Yes on a variable and no attachment is present, I display an spModal with two buttons:Okay → stay on the form (do not submit)Cancel → submit the r...
Hi! I am looking for suggestions on the best approach for separating records from one table to another. lets say from table "Case" and moving them to table "Business Case". There are currently records on the case table that have attachments. I was th...
I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...
When I'm trying to participate the build agent challenge and build instance, I found that buil agent is not installed and I don't know the reason, so I can't now proceed with the challenge Please advise
Hi there, since we upgraded our instance to Yokohama, on every Validate Variable Values steps, our testers have been having the same issue where they've been seeing the following summary : This step failed because the client error 'Invalid query stri...
Hi All,I need assistance with the following:How can I retrieve the module ID of the Engagement Messenger from a Virtual Agent topic that is running inside the Engagement Messenger?How can I set a default topic so that when I open the Virtual Agent fr...
Hello Team , As per requirement , I want to add record in cxs_search_res_config table,How can I do that?
I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...
HI Guys,I have a requirement where I need to populate both user and group data in a single reference table.We have a managed by field which is reference and it should show data both from user and group table.I just want to know whether this is even f...
While requesting Service Catalog items, users often face a common problem: too many variables (fields) on the catalog form.In real-life scenarios—especially during emergencies—users do not have enough time to fill all these fields again and again. Th...
