Record Producer variable fields not populating from Portal to Native View

Vishal Nagar
Tera Contributor

Hi,

 

I made one Record producer on Security Incident table .The variables like requested by, requested for , location, short description are not filling in the SIR form after submission from Portal.

I have already applied below script:-

current.affected_user = producer.requested_for;
current.location = producer.requested_for_location;
current.short_description = producer.business_justification;
current.caller= producer.requested_by;
 
Fields are only populating when i try to submit the record producer via native view but not from portal.
 
Kindly suggest.
 
6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Vishal Nagar 

the same script should work fine for portal as well

Did you try with admin or non-admin?

Try to use "Map to Field" feature and map the variable to target table field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

yes already tried the above with admin role still not working.

 

Thanks.