Release Management Schedule

[Sam Ogden]

Hi All,

We are looking to move our release management processes into service now.   I am trying to get to grips with how the system works OOTB so we know what work we need to complete to fit our needs.

On the release record there is a Schedule section.   When creating a new record all the fields apart from the 'planned end date' are editable:

Does anyone know how the planned end date works? I would have thought it should calculate from the planned duration field but nothing seems to happen?

Also if you add a task to the release these fields all grey out with the message "Record has children so this field is calculated from child values".   Again nothing actually seems to happen.   None of the fields seem to complete with any information from the child task:

Release:

Child Task:

I've tried to look through the release management documentation and can't find anything around how these fields are meant to work.

Any help around this will be greatly appreciated.

Thanks

Sam

[Sam Ogden]

Hi Kristen,

I'm not sure on that.   In my instance the planned start date only becomes locked when tasks get added to the release.   All I could suggest is checking that the dictionary does not have it set to read only, or there is no UI policy or client script making it read only.   Failing that checking you have the appropriate write ACLs for that field.

[jamesmcwhinney]

Did anyone find any documentation outlining how planned start and end date for a release are supposed to work OOTB?

[jamesmcwhinney · Accepted solution]

Found the script. Its here:

/nav_to.do?uri=%2Fsys_ui_macro.do%3Fsys_id%3D5046d5cac0a80a6915830b45b9619223%26sysparm_record_target%3Dsys_ui_macro%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3Dsys_id%253D5046d5cac0a80a6915830b45b9619223%255EORDERBYDESCsys_updated_on

[jamesmcwhinney]

Found the script. Its here:

/nav_to.do?uri=%2Fsys_ui_macro.do%3Fsys_id%3D5046d5cac0a80a6915830b45b9619223%26sysparm_record_target%3Dsys_ui_macro%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3Dsys_id%253D5046d5cac0a80a6915830b45b9619223%255EORDERBYDESCsys_updated_on