Reminder Email after 3 Days if Approval Is Still Pending – Flow Designer Implementation Help

[ItayB]

Hi everyone,

I'm working on a catalog item flow ("New Hire") that includes two approval steps. I need to implement a reminder notification if the first approver does not respond within 3 days.

Here's what I'm trying to achieve:

• After sending the first approval, wait up to 3 days.

• If the approval is still in "requested" state after 3 days (i.e., no action taken), send an email reminder to the approver.

• If the approval is completed earlier, the flow should continue without waiting the full 3 days or sending a reminder.

What I’ve done so far:

• Used a Wait for Condition with a 72h timeout.

• Then added a Lookup Record on sysapproval_approver to retrieve the relevant approval record using document_id, approver, and state = requested.

• Followed by an If condition and Send Notification action.

My challenge:

In Flow Designer, I had difficulty finding the document_id field in the sysapproval_approver table. I had to type it manually.

Is this the recommended approach?
Would you suggest a better way to reliably identify the pending approval and check its state after timeout?

I add some photos of my Flow (I deleted what i did here to start a "clean" solution)

Thanks in advance!

Itay.

[GlideFather]

Hi @ItayB 

what about using "Lookup record" - there you will specify what approval and this pill will be used for other configurations

[ItayB]

I tried that, but i didn't find the field "document_id" (the field that connection between the approve to the current ritm)

[Ankur Bawiskar]

@ItayB 

you can use the other field Instead of Document ID which holds RITM sysId i.e. Approval For

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Muhammad Salar]

Hi @ItayB 
Try look up like this for 1st approval