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01-29-2024 04:08 AM
Hi...
When I post a comment on a KB article through portal, I am getting html tags in "comments" field (string) of feedback table and "description" field (html) of feedback task table.
Kindly provide any solution.
TIA.
Solved! Go to Solution.
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01-29-2024 04:25 AM
Please accept the answer toclose the thread.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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01-29-2024 04:29 AM
Have a look on the below posts. It might be useful to you :
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1177565
Thanks & Regards
Amit Verma
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02-06-2024 05:49 AM
Log a case to Now Support or wait for next release if it get fix.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-29-2024 04:17 AM
It is by design and OOTB and i doubt it can be removed. There is no option i found on table as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-05-2024 11:59 PM
@Dr Atul G- LNG Can it be possible through BR???
Gone through some community pages, it seems it's a servicenow defect.
KB Feedback Task description shows HTML tags - Support and Troubleshooting (servicenow.com)
kindly provide any solution.
Thanks
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02-06-2024 05:49 AM
Log a case to Now Support or wait for next release if it get fix.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-29-2024 04:23 AM
Thanks Atul for your quick response.
