Remove HTML tags

[Hiranmayee Moha]

Hi...

When I post a comment on a KB article through portal, I am getting html tags in "comments" field (string) of feedback table and "description" field (html) of feedback task table. 

Kindly provide any solution. 

TIA.

[Dr Atul G- LNG · Accepted solution]

Please accept the answer toclose the thread.

[vermaamit16 · Accepted solution]

Hi @Hiranmayee Moha 

Have a look on the below posts. It might be useful to you :

https://www.servicenow.com/community/developer-forum/can-someone-help-me-how-to-remove-the-html-tags...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1177565

Thanks & Regards

Amit Verma

[Dr Atul G- LNG]

Hi @Hiranmayee Moha 

It is by design and OOTB and  i doubt it can be removed. There is no option i found on table as well. 

[Hiranmayee]

@Dr Atul G- LNG  Can it be possible through BR??? 

Gone through some community pages, it seems it's a servicenow defect. 

KB Feedback Task description shows HTML tags - Support and Troubleshooting (servicenow.com)

kindly provide any solution.

Thanks

[Dr Atul G- LNG · Accepted solution]

Log a case to Now Support or wait for next release if it get fix. 

[Hiranmayee Moha]

Thanks Atul for your quick response.