Remove Option for Catalog item valiable

[senon]

Hi expert!

I am trying to remove a choice from a catalog item variable.

I have written a client script to remove the choices with the following conditions, but it does not work.

●Variable 

Question	VAR_A
Name	t015

●Question choises 

Text	test1(remove it)	test2
Value	1	2

●Client Script

function onLoad() {
   g_form.removeOption('t015','1');
}

However, as shown in the image below, "test" is displayed.

How can I help you?

Best regard.

senon.

[Michael Jones -]

If this is in the Service Portal, make sure that your client-script has a UI Type selected of either All, or Mobile/Service Portal. 

I hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team

[Ankur Bawiskar · Accepted solution]

@senon 

Few things to check

1) UI Type - ALL

2) Are you using correct variable name and correct choice value

Can you try this script

function onLoad() {
   g_form.removeOption('t015',1);
}

Regards
Ankur

[senon]

I did not know to set the UI type to "ALL".

Now, This script is working.

Thank you Ankur!

[Insider]

Hello Ankur, I tried the same. But when case gets created the category field is still visible in drop down. Can you please help me on this.