Replace the system properties with a non-instance-specific solution for task type and priority

[ABC6]

How to

• Replace the system properties with a non-instance-specific solution for task type and priority value

No idea where to go and from where to Start

[Anand Kumar P]

Hi @ABC6 ,

System Property [sys_properties] table from left navigation sys_properties.LIST and open for which you are looking . Sometimes, the property does not exist in a base instance, but can be added if you change the value.
Each instance has a property stored in the ‘sys_properties’ (System Properties) table that stores the name of your instance. The name of the property is (unsurprisingly) ‘instance_name’. You can find the value of this property via any server-side script (Business Rules, etc.) by using the ‘gs.getProperty’ method like this…
var instanceName = gs.getProperty('instance_name');

If you need to get the full URL for your instance you can get it from the ‘glide.servlet.uri’ property the same way… var instanceURL = gs.getProperty('glide.servlet.uri');
Refer below link for all oob system properties.
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/reference-pages... 

Please mark it as solution proposed and helpful if it serves your purpose.

Thanks,

Anand

[ABC6]

i am not clear what exactly i need to perform with this property , i can go through the property but what changes i need to perform

[Anand Kumar P]

Hi @ABC6 ,

For accessing system properties you can go to sys_properties table.

• Replace the system properties with a non-instance-specific solution for task type and priority value-Requirement is not clear ask for which system property you have to update exact name with.
• By default, the Priority field is read-only and must be set by selecting Impact and Urgency values. To change how priority is calculated, administrators can either alter the priority lookup rules.
• Thanks,
• Anand

[Ankur Bawiskar]

@ABC6 

your requirement is not clear.

Can you explain what's your business requirement and where are you stuck?