Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Report based of sysevent table

MStritt
Tera Guru

I've created a report based off the sysevents table. However, non-admin users can't view the output of the report. I've created a new role, along with a new ACL (specifics below). However, when I add this role to a user, they are still unable to view the records. They see the message below.

 

MStritt_0-1713889669292.png

 

ACL:

Type: Record

Operation: report_view

Protection Policy: None

Name: Event [sysevent]

Role added to ACL

 

1 ACCEPTED SOLUTION

Ramz
Mega Sage

Hi @MStritt ,

-Check if the users have the access to view the table you are sharing

-Also ensure if the report are shared to the users having that role.

Refer this kb :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815218

 

Please mark this response as correct solution/ helpful if it helps you.Thanks!

View solution in original post

3 REPLIES 3

Ramz
Mega Sage

Hi @MStritt ,

-Check if the users have the access to view the table you are sharing

-Also ensure if the report are shared to the users having that role.

Refer this kb :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815218

 

Please mark this response as correct solution/ helpful if it helps you.Thanks!

Hi Ramz,

 

-Check if the users have the access to view the table you are sharing

I thought giving the new role to this user and adding this new role to the new ACL mentioned above gave him the access to view the table? Or do I have to create a different ACL? 

-Also ensure if the report are shared to the users having that role.

Yes, I've shared the report with the user.

I was able to resolve this.