Resolve button change in Service Operation workspace for incident form

[vamshi krishna4]

Hi All,

Hope you all doing good.

In Service Operation Workspace for the incident form, When the resolve button is clicked then it shows a popup but the wording in the popup and the button name is in lower case, need some help in changing that.

Thanks in advance.

Regards,

Vamshi

[chrisperry]

Hi there,

Try navigating to the Action Payload Definition for this pop-up and verify that "title" and "saveLabel" are set to "Resolve" not "resolve" as below:

Link:

https://YOUR_INSTANCE_NAME.service-now.com/sys_declarative_action_payload_definition.do?sys_id=d0ad7a4b77733010e35c06e57b5a998b&sysparm_view=

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[vamshi krishna4]

Hi christopherperry,

Thanks for the reply.

I have check the script in the link you have provided but its the similar to the screen shot you have shared, 'R' is capital there but in the service operations workspace it is still showing as 'resolve'.

Regards,

Vamshi

[chrisperry]

Ok, thanks for confirming. Are you using translations? If so you may want to refer to this Now Support KB Article.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry