Developer

Still that button is not visible in form, not sure why?

var FSMTimeWorkedUtils = Class.create();FSMTimeWorkedUtils.prototype = {TW_TABLE: 'task_time_worked',initialize: function() {},/*** Does this task have any Time Worked entries?* @Param taskId sys_id of the Work Order Task* @return Boolean*/hasTimeWor...

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SOW Resolve button pop-up fields

Hi,When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see th...

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Record Producer User Criteria not working

Hi All,I'm not sure what's wrong with this user criteria , please help me use case : get True or false My humble request kindly help me on this , I tried with different ways tooString(user_id) or user_id or gs.getUserID()script :gs.addInfoMessage("...

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my pdi is not working dev441138

Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”

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Resolved! My PDI is offline for more than a day

I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...

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When running business rules, timing is everything

Imagine this: Two airline passengers, John and Mary, log in to an airline's seat reservation webpage to select their seats. A query business rule determines which seats were available to each passenger—based on factors such as their airfare and frequ...

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Scripting and Coding

Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

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Has someone worked on Brainstorm integration with ServiceNow

Hi, Anyone has worked on brainstorm integration

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Access Token Issue - Entra Integration

The integration works successfully when I click Get Oauth and then manually execute the scheduled job. However, the scheduled jobs are failing when they run at their scheduled time. The access token appears to be valid for only around 30 minutes. Af...

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Unable to Access My PDI

Hello Team,I am unable to access my Personal Developer Instance (PDI) devxxxx When I try to log in or reset my password ServiceNow asks me to verify a phone number ending with diff numbers.The issue is that that is not my phone number and I do not r...

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Resolved! How to add additional variables on the walk-up appointment scheduling widget?

Hi Experts, I have a requirement to customise the walk-up appointment scheduling widget - 'Online check-in experience'. Currently it has just one single variable dropdown, where we can select the reason for visiting. We need to gather more informatio...

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Scoped App Development
Scripting and Coding
Service Portal Development

Knowledge Base

Hi , If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue.

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PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

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Teams integration generates a worknote for chats

Hello all, We noticed that Teams integration generates a worknote on the incident where a communication record on incident is created. This worknote is created after some time and does not bring any value and generates an unnecessary notification for...

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Dev instance not getting refreshed, current status showing Offline

Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....

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