Restriction in Assignment Group Field

[Vamsi kishore1]

Incidents are assigning to (MS Internal IT) workgroup

Change requests are assigning to (MSS Internal IT) workgroup

We need to restrict (MSS Internal IT) workgroup to incident table assignment group field in ServiceNow it should be visible to only change request table assignment group field only in ServiceNow. We need to restrict (MS Internal IT) workgroup to change request table assignment group field in ServiceNow it should be only visible to incident table assignment group field only in ServiceNow. But assignment group field is present in Task table it is impacting both incident and change request in ServiceNow.

[J Siva]

Hi @Vamsi kishore1 
You can override the ref qualifier using Dictionary override.
-> Go to Incident/Change form.
-> Right click on the " Assignment group" field and select configure dictionary

-> Under the related list, go to dictionary override and select the record which's mapped under incident/change table and modify the ref qualifier as required.
Below sample is used to restrict the users from selecting service desk group on incident records

[Dr Atul G- LNG]

Hi @Vamsi kishore1 

The simplest and best OOTB (Out of the Box) way is to create the group type and add it to the assignment group reference qualifier for the respective tables.

[MadisonFlores]

Thank you so much for the solution, it helped me.