Rich Description is showing as text area in hr agent workspace

Abdullah12
Tera Expert

‎02-28-2024 08:16 AM

In our DEV instance the rich description field is showing as text area in HR agent workspace.

Abdullah12_1-1709136805473.png

But on UAT it is showing as Rich Text Editor which is the expected behavior. Can Anyone tell what can the problem in dev instance

Abdullah12_2-1709136954063.png

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-29-2024 03:06 AM

Hi @Abdullah12 

 

oppps.....  These kind is issue tough to resolved 😞 some time. Try cache.do  or try in another browser. Also check is any property change in both isnatcne. 

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Dr. Atul G. - Learn N Grow Together
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Abdullah12
Tera Expert
In response to Dr Atul G- LNG

‎02-29-2024 05:00 AM

I have checked all of those things but nothing works out

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Abdullah12

‎02-29-2024 06:04 AM

Last option is log a Now Support case.

 

Sorry mate 😞

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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