Risk Assesment is not working as OOB

Bhargavi99
Tera Contributor

On the normal change/emergency change  After filling all mandatory fields and clicking on risk assessment in the Related link always risk field setting to high.

But when change form saved and state is new and when we click on risk assessment then risk calculations are working correctly as OOB.

Can anyone help me why this is happening.  

6 REPLIES 6

Hi @Bhargavi99 

 

Go to Application Navigator,

  1. Search for Plugins
  2. Then, search for Change Management Risk assessment
  3. You will see the Repair option. Click on it.

AGLearnNGrow_0-1741244010309.png

 

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Nilesh Pol
Tera Guru
Tera Guru

Hi @Bhargavi99 

Verify risk condition record under change -> Administration->risk conditions. 

if you found a record that matches a record who is setting a risk at high, then verify by inactivating it.

 

tip:

verify change risk is geting calculating by both Risk assessment under change -> Administration->risk conditions AND change -> Administration->risk assessment. 

Risk always give execurtion priority is to change -> Administration-> risk conditions.