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Devika
Tera Contributor

‎08-31-2024 02:06 AM

What role is required for a Group Manger to edit the Group fields in ServiceNow ?I added the user admin role in PDI and tested for one group, but the Group Manager was unable to edit.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-31-2024 02:36 AM

Hi @Devika  

 

User _ admin is minimum role required here, if you added admin role, logout n login back n it should work. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Brad Bowman
Kilo Patron
Kilo Patron

‎08-31-2024 02:26 AM

user_admin can edit any groups, unless you have created/modified ACLs.  Make sure you logout/end impersonation before testing after a role change. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-31-2024 02:36 AM

Hi @Devika  

 

User _ admin is minimum role required here, if you added admin role, logout n login back n it should work. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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GeoffreyGrant
Tera Contributor
In response to Dr Atul G- LNG

‎09-11-2024 12:15 AM - edited ‎09-20-2024 04:49 AM

In ServiceNow, a Group Manager needs the group_manager role to edit group fields. The admin role should provide full access, but if it's not working, ensure the Group Manager role is properly assigned and has the necessary permissions. You might also need to check if any custom ACLs (Access Control Lists) are affecting permissions. Case studies have always been difficult for 

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