scenario based questions

[Ashwini Jadhao]

Hi Community,

I have gone through all scenario based questions from community. I want more scenario based question for interview.  

if there are any more scenario based questions please share.
Thank you.

[asifnoor]

Hi Ashwini,

Go through Quizlet and below links. It has a lot of questions which helps you to crack the interview easily.

https://quizlet.com/329496774/servicenow-system-administrator-review-flash-cards/

https://quizlet.com/195546233/servicenow-system-admin-prep-servicenow-administrator-certification-co...

https://www.servicenowelite.com/blog

https://www.udemy.com/servicenow-certified-system-administrator-csa-practice-exam/

Mark comment as correct answer and helpful if this answers your question.

[Ashwini Jadhao]

Thanks for immediate help,

It is helpful but please give me scenario based questions as Santosh did.

[Santosh_Ksagar · Accepted solution]

Hi Ashwini,

If you think on it, there could be n number of scenarios on a single module. My personal advice is don't go with scenario only, because chances are interviwer may not ask you the same scenario. Instead you clear the concepts. Like when I say I have worked on Incident management then interviewer expect you to know flow of incident management? What are the ways to log in incident? Which team members work on incident? What is escalation process? etc. Then the interviewer will go with some development scenarios he/she knows or have gone through .

So better not only rely on scenarios, sure they will help you but you also need to be very clear about concepts like process, scripting, OOTB functionality etc.

[Prasad Dhumal]

Hello Ashwini,
Please find some of scenario from interview perspective:-

• When user opens the existing incident and there is the parent incident of the same incident then there should be a message at the top “this incident is child xxxx incident” and when user click on parent incident number, it should open the same incident in new tab.

• If the short description contain infra keyword in the beginning then category should add a new choice “INFRA” and set it to the same.

• There is a field on a form you applied client script to make that field invisible then apply UI policy to make it visible? What will be the output ?

• Create a business rule to Create a custom table(cust_incident) with two fields (incident_num, state), and whenever incident created, copy newly created incident associated incident_num, state values into the new custom table.

• Create a business rule, Whenever a record deleted from 'cust_incident' table, delete corrresponding incident record from 'incident' table

ORDER GUIDE TASK :

 Create an order guide

Name Software Request.

2.   Variables required as follows

-          Requested by (Auto-populated by login user)

-          Requested for (User reference)

-          Location (Auto-populated according to requested by region(read - only))

-          Location of requested for (Populated according to a request for the user (read-only) if requested for changes location also changes.)

-          Software required (drop down) - Notepad ++, Clarity, Visual Studio, Pulse secure.

If Notepad++ selected one field to show one field “Version” – drop-down

-          The version has 2 values in drop down Older, Latest.

3     Catalog items need to be created.

4      For rule base, if software required = Notepad++ then that catalog item should be displayed.

5     Make Notepad++ catalog item mandatory. 

Please mark my reply as Helpful so that others can also benefit.

Regards

Prasad Dhumal

[Garima Tripathi]

in the first scenario can you please explain what clicking on parent incident number means