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04-23-2025 05:03 AM
Hello,
I'm encountering an error whenever I try to open a specific catalog item. This issue is isolated to just this one catalog item; I can open other catalog items without any problems. Has anyone else faced this issue or knows a solution? Please help!
Thanks in advance
Solved! Go to Solution.
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04-23-2025 05:41 AM
Hi @Sandeep Goudar -
as per the error first Check the Process Engine, if the flow is correctly linked to the catalog item and also
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04-23-2025 06:10 AM
this KB talks about the same
Getting error for a item with Flow Designer on Service Portal for a specific user
also check this
No catalog item showing in Service catalog homepage
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 05:41 AM
Hi @Sandeep Goudar -
as per the error first Check the Process Engine, if the flow is correctly linked to the catalog item and also
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04-23-2025 06:10 AM
this KB talks about the same
Getting error for a item with Flow Designer on Service Portal for a specific user
also check this
No catalog item showing in Service catalog homepage
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 10:51 PM
Thank you, @Tushar and @Ankur Bawiskar ! The solution worked perfectly. The issue was related to the flow linking, and both of your responses were effective.