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Second approval depending on Input ?

Andy Pickles
Tera Contributor

Hi guys and girls ..

I have a workflow, that requests approval, and then creates a catalog task if approval is granted.

But i have been asked to include more functionality ..

Basically, if the first approver approves, but then decides that this also needs looking at by another department, we then want approval sent to the second set of approvers with notes.

 

Im struggling to think of a way to achieve this . Ideally there would be a check box somewhere on the first approvers form? that if checked, then it would be sent to the second set of approvers (with their comments), but if not checked then workflow would go straight to the creation of the catalog task.

 

There must be a way to do this but it is not obvious to me . Can any of you splendid experts suggest something i should look into please?

Thanks so much

25 REPLIES 25

Thanks for the reply Rohila 🙂

This sounds good - How would I add another button to the email/approval form ?

 

If that button is clicked then it would generate the second approval request .

 

Sounds great so far - many many thanks

So you need a checbox variable that is hidden.

 

On email - similar to one we provide for approve/reject emails.

On form - create a UI action.

 

If my response helped you in any way, please then mark it as helpful.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Great, so I know how to create the variable and have it hidden, but im not sure then how to present it to the first approver ..

 

Im not sure what you mean by .. 

On email - similar to one we provide for approve/reject emails.

On form - create a UI action.

 

Please could you expand a little further ?

Thanks so much for your help so far, you are great !

On approval form - along with OOTB Approve and Reject Buttons create a new ui action which is visible for this item only.

find_real_file.png

On email - So for approvals we will be sending email right where they can approve/reject via email, additionally you can add other button

 

something like this 

find_real_file.png

 

So all these require development,So propose this solution first


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

That sounds great, but i have no idea how to add that button which would "approve & set variable to TRUE"