Second approval depending on Input ?

[Andy Pickles]

Hi guys and girls ..

I have a workflow, that requests approval, and then creates a catalog task if approval is granted.

But i have been asked to include more functionality ..

Basically, if the first approver approves, but then decides that this also needs looking at by another department, we then want approval sent to the second set of approvers with notes.

Im struggling to think of a way to achieve this . Ideally there would be a check box somewhere on the first approvers form? that if checked, then it would be sent to the second set of approvers (with their comments), but if not checked then workflow would go straight to the creation of the catalog task.

There must be a way to do this but it is not obvious to me . Can any of you splendid experts suggest something i should look into please?

Thanks so much

[Voona Rohila]

First, Can you verify if your approvals have approve/reject via email( OOTB Servicenow Provides this but its upto our requirement)

[Andy Pickles]

Hi yes they do .. This is an example of the end of one of the emails ..

[Andy Pickles]

So along with the Approve and Reject Button, there would be a "Approve XX" button, which, if pressed , would approve AND set the variable to TRUE

Then i could handle the workflow from there by using IF variable = true  etc etc

[Voona Rohila]

Yes.

You need to use these buttons for this specific item only.

[Andy Pickles]

I was thinking of having a checkbox variable on the form, hidden.(so the requester cant check it)

And then the first approver has the ability to check that box

And then if checked, the workflow will generate the second approval, if not it goes straight to the catalog task.

But i cant think of a way to present that checkbox to the first approver