Second approval depending on Input ?

Andy Pickles · ‎03-09-2022

Hi guys and girls ..

I have a workflow, that requests approval, and then creates a catalog task if approval is granted.

But i have been asked to include more functionality ..

Basically, if the first approver approves, but then decides that this also needs looking at by another department, we then want approval sent to the second set of approvers with notes.

Im struggling to think of a way to achieve this . Ideally there would be a check box somewhere on the first approvers form? that if checked, then it would be sent to the second set of approvers (with their comments), but if not checked then workflow would go straight to the creation of the catalog task.

There must be a way to do this but it is not obvious to me . Can any of you splendid experts suggest something i should look into please?

Thanks so much

Andy Pickles · ‎03-09-2022

This is so great ! thank you so much .,.

But why does the field need to be another user name ?

Could the "second approver" just be a checkbox, and if it is checked then the approval could go to the group defined in the workflow ?

Voona Rohila · ‎03-09-2022

So the reference fields holds the info on who will be the second approver (details are given by first approver along with checkbox) You can use it accordingly or remove it if you have static second level approval.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

shloke04 · ‎03-09-2022

Yes it can be a checkbox.

Advantage of having a reference variable allows you to generate second approver dynamically and gives the ability to the first approver to generate second approver and you do not need to hard code it which will happen if you use a checkbox variable and need additional script in your workflow.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Naresh S · ‎09-21-2022

Hi shloke04,

I have same kind of requirement but we have two level of approval.Here second level approval group take action need to send third level approval or not if yes it will go to third level and create task but here thing is if no need third level approval then task will be created at second level only.

how to achive this please suggest

Thanks

Naresh S · ‎09-21-2022

Hi Andy,

Did you achive this requirement?

I have also same type of requirement if achive please give suggetion to achive,it will helpfull for me

Thanks