Send critical notification to dynamic users on demand

[piyush44]

Hi everyone!

I wanted to know if there's any way to send critical notifications to dynamic users from incident form other than on-call schedule. 

[Mark Manders]

Can you elaborate, because the only answer is: yes, you can. You just need to create the logic for it.

[piyush44]

I wanted to build a functionality where agent working on an incident can send critical notification to user/users from a custom field (eg. u_critical_notif_users) which contains a meeting invite. 

[piyush44]

I looked into existing notifications, but couldn't find exactly how critical notifications are configured, so I need help on building above functionality.

[Mark Manders]

Then the trigger on your email notification is a change on that 'u_critical_notif_users' field and sent it to those users.