Send Email with attachment on the record

[Community Alums]

Hello Team,

We have a custom table when user will created a record on it using record producer and adds attachment while submitting. After few reviews, we send the request for approvals, now I want to send a email notifications to approvers with the attachment which was initially while submitting the request.

Please suggest the way to fulfill the requirement.

Regards,

Prudhvi 

[Ankur Bawiskar]

@Community Alums 

while submitting record producer user is adding file to paper clip icon or to attachment variable

If user is attaching to paper-clip icon then the file will be copied to target record

Now whenever you send email to approver for approval, just before that copy the file to Approval record

where are you stuck?

share some more details along with screeenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Hi @Ankur Bawiskar 

I am using attachment variable on record producer, but issue is I don't see the attachment on the request recreated.

Regards,

Prudhvi

[Community Alums]

@Ankur Bawiskar 

attachment is storing in sys_attachmen table, but it have prefix to it as ZZ_YY[attachement name] that's the reason it's not showing how to fix it?

[Ankur Bawiskar · Accepted solution]

@Community Alums 

attachment variable file is not automatically added to target record when you use record producer

Refer my article on how to do that

Copying Attachments from a Record Producer's Attachment Variable to a Target Record in ServiceNow 

If my response helped please mark it correct and close the thread so that it benefits future readers.