Send notifications of all assigned group of the sctask after submission of the request
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‎02-10-2025 03:06 AM
Hi All,
I have created a Termination form. (Termination variable- Date/Time type).
After form submitted, a approval will send to manager and after approval, 27 catalog tasks will create. (Added in the flow).
Requirement is:
"Starting 2 hours after the Termination Date and Time, For each Task which is still open, Notify all members of the groups which have not completed their tickets".
I was trying to create scheduled jobs but I am stuck how to add script to check for every 2 hours.
Please help me here.
Thanks,
Sam
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‎02-10-2025 05:52 AM
something like this, I hope you can enhance it further based on your requirement and your developer skills
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-12-2025 11:21 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-13-2025 12:39 AM
Hi @Ankur Bawiskar ,
Your answer is helpful, but there is a problem related to time. When I am selecting any time in the Termination date/time field, flow is not able to calculate the time. (because of the system time).
I have just submitted the form. But in the flow time is different.
Please help here.
Thanks,
Sam
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‎02-13-2025 12:45 AM
flow will show TIME in GMT.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-13-2025 12:51 AM
Hi @Ankur Bawiskar ,
If it is GMT then time should be in the morning. around 9am. but in the flow it is around 6 pm.