Sending Mass emails from ServiceNow instance

[joseph_yamoah]

Is there a possibility to generate mass emails from the platform to employees?

For instance, my department sends out monthly reminders to all employees, we would like to do this through servicenow and then when employees respond, this will in turn create tickets to be assigned through email inbound actions.

Do you have any suggestions on this?

[DrewW]

This is possible but you are going to run into some limits that you are going to need to work around.  First limit is this one

https://hi.service-now.com/kb_view.do?sysparm_article=KB0748535#:~:text=ServiceNow%20email%20server%20limits%20a,smtp.

Second is going to depend on the who/what you use for internal email and what the recipient counts there are.  So you are going to need to talk with your email admins to find that out.

Then you just need to code around those limits and send multiple messages.

[Sherwood]

Is there a demo or example on how to do this?  I also have a requirement for a bulk email app and want to leverage service now to do this.

[RieszPeti]

Hello, Did you figure it out?