Service Portal container disappears when shrinking screen size

yundlu316
Kilo Guru

I have a container in a Service Portal page that holds the Search widget only.   I also uploaded an image and set it as the background for that same container.   Everything looks fine on a laptop screen, except for a weird grey strip at the bottom of the screen...as if the content isn't tall enough:

find_real_file.png

On a related issue, when I shrink the screen size to see how it looks, the container with the background image and search widget completely disappears:

find_real_file.png

Does anyone know why this is happening?   How can I fix it?   thanks!

1 ACCEPTED SOLUTION

Hi David,



I think the culprit is the Parent class = hidden-xs on that container. What that does in bootstrap is when the widget get's below ~768px the element is hidden. It's a way to keep the page responsive, so I would be careful removing it, but you should be able to remove that Parent class and have the container no longer disappear.



Screen Shot 2017-01-26 at 8.37.04 AM.png


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8 REPLIES 8

Gurpreet07
Mega Sage

Hi David,



uncheck move to header for this container.


Hi Gupreet, that box is currently unchecked.   Thanks.


Hi David,



I think the culprit is the Parent class = hidden-xs on that container. What that does in bootstrap is when the widget get's below ~768px the element is hidden. It's a way to keep the page responsive, so I would be careful removing it, but you should be able to remove that Parent class and have the container no longer disappear.



Screen Shot 2017-01-26 at 8.37.04 AM.png


Hi Brad, my parent class is actually empty as well.   haha not sure what's going on here, thanks!