Service Portal - Hide UI action on the portal form

[JLeong]

Good day!

I am not a Service Portal expert so I need help removing the "New" UI action from the Approvals form:

Thank you!

Regards

[Maik Skoddow]

The "New" button in the Service Portal follows the same rules regarding ACLs as in the Classic UI or other experiences. As you are logged in as an "admin" you will be offered that button as you have the right to create new records in the approval table. However all the other users will not see it as they don't have the respective roles.

You can validate this via impersonating with different users (and roles).

[JLeong]

Thanks, Maik! 

So where do I go to change the ACL? I went to all UI Actions and looked for NEW for the approval table but nothing is listed.

[Ankur Bawiskar · Accepted solution]

@JLeong 

if the user passes the Create ACL on approval table then New button will be seen

Did you check sysapproval_approver CREATE ACL?

[JLeong]

Thanks, Ankur! 

The Create ACL has the role of snc_internal.

The new Access Analyzer also helped!