Service Portal redirection

[Edxavier Robert]

Hi all, 

I have an issue with my portal redirection for users that only have snc_internal only. After the user logs in ( user with only snc_internal) it redirects to the portal but it’s redirecting the user to this other page.

https://instancename.servicenowservices.com/?id=form&table=sys_attachment&filter=&sys_id=bf8bbc161b7...

Which is a record on the sys_attachment table. 

Steps were already taken: 

1.       Created the 2 properties
2.       glide.entry.page.script  | Value new SPEntryPage().getLoginURL()
3.       glide.entry.first.page.script | Value new SPEntryPage().getFirstPageURL()
4.       Our login page is set to landing
5.       URL suffix = sp

The redirection only is working in our DEV instance, but not in Stage or Test. 

This is the page that snc_internal user is getting

[Narsing1]

Hi,

I don't see the portal suffix in your url.  but have you tried providing the view name as well like this.

URL example: <instnace_name>.service-now.com/sp?id=form&table=sys_attachment&sys_id=<record_sys_id>&view=<name_of_view> 

Thanks,

Narsing

[Edxavier Robert · Accepted solution]

Hi @Narsing1, 

Thanks for your reply, I found the issue and it was that we are using a custom CSS style sheet in the platform and we didn't have it on the rest of the environments, so when the user logs in it tried to download the custom font, and because they don't have access to that table it got stuck in there.  

After moving the CSS style sheet to the rest of the environments everything is good.