Service Workspace Operation open incident and see the details tab as the default tab

[Lior grinberg1]

Hi Experts,

My use case is when the user selects an incident in the Service Workspace Operation it shows the Overview tab as the first and default tab.

Is there a way that the Details will be the default tab?

I would like this behaver also for problem record.

Thanks, you all for your help 🙂

Best regards,

Lior Grinberg

[Dr Atul G- LNG]

Hi @Lior grinberg1 

Could you please provide a screenshot to understand better.

[Lior grinberg1]

HI Atul,

Here a screenshot:

when you enter the incident the first tab that you see is the Overview tab.

I want that the order of the tabs will remains, but the tab that you will see when you are entering the incident will be the Details.

Best regards,

Lior Grinberg

[Ankur Bawiskar]

@Lior grinberg1 

So as soon as user visits INC in workspace the Details tab should be the tab which is seen automatically and not the Overview one without changing the position of tabs?

If that's your requirement -> then it's not possible currently

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[Dr Atul G- LNG]

Hi @Lior grinberg1 

No, mate — it's not possible or a feasible case as of now. But what's the use case for this? I believe it's more related to education and user training. As an expert in SN, you should guide the stakeholders to use what's provided by the system as-is, unless there's a very strong business case or compliance requirement to do otherwise.

[Ankur Bawiskar]

@Lior grinberg1 

you will have to create a copy of the OOTB Record page variant and then modify the order.

It makes sense logically to have an Overview tab as 1st place so that it shows a high level overview about the incident.

Agent can then navigate to Details tab and other related list tab to check further info

I will recommend not doing this

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏