Session timeout

[Nate23]

Hello developers,

I am working with a new sn system and trying to figure out how it is configured. They want me to adjust the session timeout and thought they would have that configured through the time out property, but that property doesn't exist. I am not sure how else they would have configured the timeout? I have found another property that says if you are using sso saml2.0 you should have this set to false. They are using SSO and the property: glide.ui.rotate_sessions is set to true. Could this be causing the timeouts? if so do I just set it to false and create the timeout property?

any suggestions/ best practices are much appreciated.

[liv_cp · Accepted solution]

This page should help with explanations: http://wiki.servicenow.com/index.php?title=Modifying_Session_Timeout#gsc.tab=0

The base system timeout defaults to 30 mins however, this value can be overriden by creating the glide.ui.session_timeout system property and defining the value that you want the session timeout to be

You won't see this system property if an override has not already been set so it sounds like your instance is going with the default session timeout value

[Nate23]

I thought it was timing out at like 10 minutes(it felt like 10 min), but I timed it and it was 30 minutes... I didn't know it defaulted to that. Thanks.

[Gaurav Bajaj]

HI,

You can try installation exit to define the session timeout which will overwrite the property value.

Also you will have to take care of few properties and auto refresh time. Below links would help.

http://wiki.servicenow.com/index.php?title=Installation_Exits#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Modifying_Session_Timeout#gsc.tab=0

Please let me know if that helps.

Thanks

Gaurav