Set Multi Row Variable Set field value based on catalog item variable value

[Prudhvi Raj4]

Hello,

I have catalog item which has multi row variable set, the requirement is when the environment variable on the catalog item is selected as "Staging" the variable on the multi row variable set need to auto populate the value. I have tried below code which is working on UI but not on Service portal

function onLoad() {
       if(parent.g_form.getValue('environment') == 'Staging'){
       g_form.setValue('subscription_term_months', '12');
      g_form.setReadOnly('subscription_term_months', true);
     g_form.setVisible('test_account', false);
   } 
}

Is there anything need to be done to the populate MRVS variable on service portal? please suggest.

Thanks,

Prudhvi

[Kalyani Jangam1]

Hi @Prudhvi Raj4 

Please confirm your UI type is ALL

[Prudhvi Raj4]

Yes, UI Type is ALL and that's where I see the issue I am getting Javascript error on the portal when the script runs

[Prudhvi Raj4 · Accepted solution]

Solution in the below link worked and resolved the issue.

https://www.servicenow.com/community/developer-articles/solved-issue-with-mrvs-multi-row-variable-se...