Developer

While executing a background script by impersonating as encryption admin, I am getting an errors

While executing a background script by impersonating as encryption admin, I am getting an errors like Couldn't decipher the stack trace resulting from the following JavaScriptException:java.lang.NullPointerException: Cannot invoke "java.lang.CharSequ...

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VER1 - Removal of auto-generated ticket for "VER1 Wireless Network Scanning"

Hi,I have a requirement,Good afternoon, we have been receiving a ticket for network scanning that has been made redundant due to a system in the WAPs we use onsite. We would like to stop the creation of these tickets since they are redundant. I'm uns...

Question

Why you should enquire about database footprint of an Instance

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "ServiceNow has created an automated workflow to request the database footprint of an Instance via a Service Catalog which is completed using end-to-end auto...

blog

getting an error when doing oauth based authentication

Hi all getting below error of 'User Not Authorized' and 'Missing required API access scope: test' when doing OAuth based authentication. the bearer token used is correct because when i use an incorrect one, i get a different error. below is the oaut...

Question

Data privacy / anonymization in practice

It goes without saying that when a new ServiceNow product is implemented (configured) or an existing one is improved / enhanced for customers, development happens on a non-production environment. The bug fixes also should be done on this environment...

Article
Instance Configuration

Need to trigger SLA when business elapsed time crosses 50%

Hi Everyone, I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.We already do have Default SLA flow, how can i use this for my requirement. Best Regards

Question

How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

Question

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

Question

Create request in cross scope

I have a requirement where in certain condition when a request is placed through catalog form A in Global scope then it automatically must call another catalog form B in XYZ scope and place a request in it.I have tried various methods but is still un...

Question

Script to compare variables

I have some variables in the catalog item and some variables that are in a MRVS (Minimum Reference Value), but I can't compare the variables because the variables outside the MRVS are coming back empty. Could someone help me with this script?function...

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Resolved! What happens to SLA when an incident is reopened after being resolved in ServiceNow?

Hi everyone,I have a question regarding SLA behavior in ServiceNow when an incident is resolved and then reopened.Let’s consider a scenario:An incident is created, and an SLA (for example, 1 hour) is applied. The issue gets resolved within that time,...

Question

Resolved! Read only role to view cases in CSM

Hi,Is there any read-only role to view cases in CSM which does not cause license? Kindly help.RegardsSuman P.

Question

Disable old-style Workflow

Hi everyone,I’m currently using the old-style Workflow for Change Requests, and I’m trying to replace it with Flow Designer.This may be a basic question, but how can I disable the old-style Workflow?What I tried was going into Workflow Editor (workfl...

Question

Resolved! Email alert coming from fls1-m

Hi,The requirement is Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.Incident Acco...

Question

Resolved! ServiceNow + Genesys Cloud = Unified Experience - HELP

Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...

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