SMS alternate in Notification

[shuguang2]

Hi, has anybody used SMS alternate field & actually get it working?
I have configured this field in a Notification definition and configured a device that should receive SMS from this notification. A notification is actually created with the content of this SMS alternate field as Subject and my mobile device as the recipient. See attachment.

However the SMS I received is without any content. I expected to receive the email subject as SMS. What I see is that in the header definition section, the subject is empty. Anybody knows why is that, where can I change it to get the header subject filled?

Thanks a lot for advices!

Shuguang

[hartr]

Can you let me know how you solved this ? thanks

[NamrataJain]

Hi Russell,

I followed all the steps on wiki.

Created a notification and added the content to the SMS altenate field.

My notification triggers based on the BR, so i added the below condition in the BR.

if(current.company == 'ABC' || current.company == 'CDE'){

  if ((current.operation() == 'insert') || current.priority.changes() || current.incident_state.changesTo('6')|| current.incident_state.changesTo('7')) {

  gs.eventQueue("incident.high", current, gs.getUserID(), SMSId);

  }

}

function getSubscribersSMS(){

  var SMSId = '';

  var gr1 = new GlideRecord('cmn_notif_device');

  gr1.addQuery('user', gs.getUserID);

  gr1.addQuery('type', 'SMS');

  gr1.addQuery('active', true);

  gr1.query();

  if (gr1.next()) {

  SMSId = gr1.email_address;

  }

  return SMSId;

}

Once the BR and Notification is configured, I went ahead and added a Particular user to that notification and in the same User Record, I created a a different notification device and kept the type as SMS and then entered the Phone No and Service Provider.

After doing the above step , I went ahead and clicked on the Notification Preferences and the new device which I had created is now available, so i went ahead and added my notification for the same and saved.

Hope this helps.

Best Regards,

NJ

[sowmyarajaram]

Hi Namrata,

Im trying to configure the sms notification..but we can directly have this done by using filter condition on the notification also right?

Thansk,

Sowmya

[NamrataJain]

Hi Sowmya,

If you need to send only to one person it is not a problem.

But if its groups of people , then rather than hardcoding it Dynamic BR is good.

Best Regards,

NJ

[Archana Reddy2]

Hi Namratha,

Any idea on if the SMS can be sent to the users who are not using USA carriers?

Thanks