Some variables are blank in Catalog task

[reginabautista]

Hi everyone,

I have a Catalog item that, when submitted, has some values wiped when opened in the RITM record. However, when I checked the portal, I could see that all options were available. Would anyone know what could be the reason for some of the variables to be empty in the RITM? TIA - Regina

Note: I do not have a UI Policy or Catalog client scripts that set the variable to empty:

Here's what the RITM looks like, a lot of the variables are empty

Here are the options from the portal; everything is populated

[malaviya · Accepted solution]

Is there a UI policy set up on these fields? If yes, look for 

Clear the field value

option in the UI policy action. 

[reginabautista]

The issue is due to a UI Policy indeed but not the Clear option but the visibility of fields. Thanks for answering my question 🙂

[Ethan Davies]

There could be many reasons. Have you customized the OOB SC Catalog Item widget? Or maybe you have 'Reverse if False' checked on a UI Policy that is causing unintended actions.

[Dr Atul G- LNG]

Hi @reginabautista 

As @Ethan Davies  said, it can be due to many reasons, also check the ACL also check for other users and in other browsers as well.

UI policy can be the prime reason.