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SOW - Follow Up Field - Incident

keerthana10
Tera Contributor

‎06-18-2025 12:42 AM

Hi experts, 

I need to create the reminder automatically  based on 'follow-up' field for the hour before notification to Assigned to user.Also Reminders is need to present in the list view of SOW. Also we need to enable reminder to be triggered in platform, it should be listed in upcoming task in the homepage of SOW. We should also enable trigger to MS Teams.

 

How to achieve this  , please help on this , Thanks

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Mark Manders
Giga Patron

‎06-18-2025 01:07 AM

It would also be helpful if you mention the things that were already suggested in your duplicate question: https://www.servicenow.com/community/developer-forum/incident-followup-field-reminder/td-p/3288958

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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