SOW- Problem overview tab is not showing anything.

[Pooja P]

Hi Team,

Service Operation Workspace , Problem overview is showing below error. can someone suggest.

Note: we have repaired the plugin and issue is only for Problem module.

Attached screenshot from PDI

Thanks,

Pooja

[PubbagiriB]

Hi Pooja,

Could you let me know if you have a solution to fix the issue? we have the same problem in our client instance.

Thank you!

[Pradeep Thipani]

Hi @PubbagiriB ,

Type service operation workspace in left nav and open configuration.

Under problem management, click on configure under overview containers,

Check the configurations whether the containers are active and contains sections to them.

Thanks,

Pradeep

[PubbagiriB]

Thank you for the quick response , Pradeep. I can see that all of them are active, and the Prb overview viewport and its related components are active in our instance.

Regards,

Brahma

[Pradeep Thipani]

Hi @PubbagiriB ,

As it is the OOB feature, If your plugins are updated, log a case with ServiceNow and check. Usually we follow the mentioned above steps do configurations for overview components.

Thanks,

Pradeep

[PubbagiriB]

Thank you, Pradeep.