Developer

Attachment Tags – Can existing tags be displayed as a dropdown instead of only after typing?

Hi everyone,We're using the OOTB Attachment Tags (Tags) feature and have encountered a usability issue.Currently, existing tags are not displayed when the user clicks the tag field. Suggestions only appear after the user starts typing. Because of thi...

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Engagement Messenger Search box is missing

I am trying to configure the engagement messenger. The issue is that in one instance, the search box is not visible. Attached the image of another instance where the search box is present. Any ideas on how to fix this issue?

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Flow Designer FDChangeDetails wrong Previous value is picked

Hi Everyone, I am sending an Email notification in flow designer with the "state" field's previous and current value.The state filed has multiple choices with same value, so when the FDchangeDetails > Previous Display Value is used it picks the wrong...

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Real-time SAP, SuccessFactors and Workday data inside your Agents and workflows

The Zero Copy Connector for ERP reads it live and writes back to SAP, straight from Flow Designer, remote tables, scripted APIs, and AI Agents. No middleware to stand up, no copy to keep in sync. If you have ever built a workflow that needed data o...

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Integrations
Scripting and Coding

Restrict TRANSLATE button visibility based on group/user in portal

is it possible to restrict TRANSLATE button visibility based on specific group/users in portal

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How to make string field Mandatory when survey questions are answered?

I am trying to make a string field in a survey mandatory when a user selects Poor or Very Poor for any of the smiley-rating questions.The survey contains four questions, each with a 5-point smiley rating. If the user selects Poor or Very Poor for any...

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Adding ITIL role ro service account will act as license consumed?

Hey All, If we give Itil role to service account, will it considered as license consumed?

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Apex CPU Time Limit Exceeded When Returning 4,000 Line Items to Salesforce QuoteLineItem Object

Hi Team,I am trying to add 4,000 simple products to Salesforce using the Logik.io Configurator. When I click the Return to Quote button in the configurator cart header, Logik.io successfully saves all 4,000 line items to the Configuration Line Item ...

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When I impersonate user with only snc_internal role, I am navigated to CSM portal instead of U16

When I impersonate user with only snc_internal role, I am navigated to CSM portal instead of U16 SNOW homepage. It looks like if user is logging through OKTA than he is able to go to SNOW internal homepage, while I impersonate and is navigated to por...

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Update Available Seats After Enrollment

How to Update Available Seats After Enrollment in Employee Enrollments record using Business Rules in ServiceNow?Table - Employee EnrollmentsScenario:Whenever an employee enrolls in a course, automatically decrease the Available Seats count in the re...

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Record Producer variable label change - How to preserve old question text for historical submissions

Hi Experts, I have a Record Producer with a variable:Question: What is your C Name?Variable Name: c_name Users have already submitted many records using this Record Producer.Now the business wants to change the question label to: What is Your Colleag...

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Resolved! Trying to auto-populate the configuration item field based on the requested for field

Hi,I am trying to get a request to auto-populate the user's assigned PC in the Configuration Item field. Still, after creating a client-callable script, a catalog client script, and a regular client script, the catalog client script did not work.None...

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Need to customize Configurable Workspace Inbox

Hi Everyone, I need to add an additional pop-up whenever an agent changes the Presence State from the inbox:But I am unable to find this page anywhere in UI BUilder. If I look under my Workspace Experience, there is only "Inbox empty" but that one do...

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Linking RITM to Standard Change

Back in 2022 when we went like with change we created a file on the sc_req_item table called u_change_request. We then created a UI action to create a standard change with the following code. // will redirect user to create a standard change and will...

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has anyone implemented sn_search.ScriptableSearchAPI?

Hi, we are looking into enabling a form of search via API and i ran into sn_search.ScriptableSearchAPI from this post.was wondering if anyone has done something similar to what we are looking for. Thanks

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