Survey task_record link

[adrianps]

I've put together a simple survey to get incident resolution feedback.  The survey is triggered when incident state is Resolved.

The Caller receives an email notification containing a link to the survey, which appears to work correctly.

When the Caller clicks on the link, it is taken to the SNow instance and is shown the following:

My question is with regards to the highlighted ${task_record} token above.  The underlying URL seems to be correct, but how do I get the variable replaced with a display value?

Cheers,

Adrian

[Tony Chatfield1]

Possibly ${task_record.number} ?
Is this an OOB configuration or custom?

[adrianps]

Yeah, I figure that I need to change the variable being referenced.  I'm just experiencing a mental blank with regards to where the popup containing the task_record link is configured.

[adrianps]

Regarding your question as to whether this is OOB or custom - I have performed some customisations that apply to the notification email that contains the link to the survey, but all that customisation does is ensure that the correct link to the survey is written to the email.

I'm not expecting this customisation to be relevant here, but I'm happy to be proven wrong.

[HarshTimes]

Check below community post, this may help you. You may need to look your mail script where you are setting the link

https://community.servicenow.com/community?id=community_question&sys_id=64398fe1db5cdbc01dcaf3231f96192b&view_source=searchResult