The Wrong approver is being marked as the one who approved after email is sent in.

[mdirshadalik4n1]

We have create a custom form application in service now which extends task table. and this form workflow consists of approvals which begins with three approvers ( Jamiel , Jamie ,Anthony) when a ticket is raised . So the issue is

When Anthony approves the request of the record . In approver section we are able to see that Jamie has approved and it showing that Anthony is no longer required.. this is not working according to the approvals.

Can anyone please suggest what is the issue and how can i solve this please follow below images.

[johnfeist]

Hi,

How are you generating the approval requests and receiving the approvals/rejections?  The OOTB methods assure that responses are associated with the request to a specific user. 

If you take a look at the emails sent to each approver, you will see a watermark at the bottom of the email (Ref:MSGxxxxx).  When the approver selects either the approve or reject link, the return email has the same watermark.  When the approve/reject email comes in, the system knows to which approval request it is to be associated. 

Similarly, if the user goes to one of the My Approval links and does the approval/rejection from there, the system knows who the approver is by matching the logged on user to the approver field. 

If you are using inbound actions, business rules, etc. of your own making to handle that, please review what you have based on the above.