Developer

GRC business user role

Hello SN community.I am looking for validation. When assigning the GRC Business User role. Most of the documentation states to add users to the GRC Business User group. Would it be better to assign the role directly to various ITIL type groups that w...

Question

Agile Azure Dev Ops Integration No longer Updating when updating from ServiceNow

I'm having an issue where when I try to update a story in ServiceNow that is already linked to a story in ADO, it will update in SN, but not ADO. Checking the logs, I see this error. The integration is connected and is able to still receive updates. ...

Question

Custom Component CLI deployment failing to create properties in UI Builder (Cross-scope )

Hi everyone,I am currently developing a custom UI component using the ServiceNow CLI (snc ui-component deploy) on my PDI. Everything compiles and deploys correctly (the terminal returns "Finished deploying!"), and the component itself renders perfect...

Question

Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Declarative Actions in ServiceNow: The COMPLETE Guide

Declarative Actions (DA’s for short) have been around for quite a while now. Although trusty UI Actions are still going strong, and apply across all interfaces – including Next Experience-based ones, Declarative Actions are much more flexible, power...

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Best Practices
Now Experience UI Framework
Now Platform App Engine
Scripting and Coding
User Interface (UI)

Rich Text Label not updating in RITM (Variable Editor) but works in Service Portal

Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...

Question

How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide)

With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google Chat. Before Zurich, Google Chat only supported the standard, built‑in Vi...

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Integrations

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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How to Report on ITIL License Usage vs Inactive Users (30/60/90 Days)

Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...

Question

Show logs in integration log table for last 8 hours weekdays

I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...

Question

Uncreated CIs After discovery.

After any discovery gets completed, I want to find out the IPs which are in scope but not created as CI.As I understand, Scoped IPs will be available in discovery_device_history table. But how can I find that IP has not created any CI?When I open any...

Question

Resolved! How to Remove Due Date and Over Due/Due in in My Tasks Widget/page in employee center portal

Hi Team,I want to remove/Hide the below highlighted green colur text in My Task widgets in Employee center. Where i need to go to hide those.Highlighted Green colur text i want to remove from both the places.Let me know how i can acheive this?Thanks ...

Question

wait for condition in flow designer always Cancelled

Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...

Question

Resolved! Can you reorder steps within an action in Flow Designer?

Hello all, I am unable to reorder the steps in my custom action in flow designer. I see it is very easy to do in flows and subflows, but I don't have the option to 'move' a step up or down in the action like I can with flows and subflows. I'm taking ...

Question
Integrations

Resolved! Make 'details' on SP Knowledge Feedback mandatory

I have a requirement to make the 'details' comment box on the KB Feedback pop up, mandatory if the reason of 'Other' is selected. See last image. I have tried other community suggestions such as creating a UI Policy on the kb_feedback table setting t...

Question
Service Portal Development