Timesheet BR / notification not working

[tindiz]

Hi ServiceNow experts, good day!

I have created an Event Registration -

And then created a Business Rule -

And created a Notification -

However, when I submit timesheet EOM, the notification is not being sent out to the manager. Please help.

[Runjay Patel]

Hi @tindiz ,

Check below points.

1. User manager profile has email id.
2. Your business rule is executing and triggering the event.
3. if your business rule executed then check the event log (sysevent), a record will be created for your event.

I am suspecting business rule not executing gs.eventQueue();

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[tindiz]

Hi @Runjay Patel thanks for your response -

1. User manager profile has email id. - Yes, it has an email ID
2. Your business rule is executing and triggering the event. - it seems like it doesn't as I do not see any email on the Outbox and also there's no record being created for my event

[Runjay Patel]

First remove the trigger condition from BR to check your email is working on not.

Also let me know your trigger condition so that i can help you to fix that as well

[tindiz]

here's my trigger conditions on the BR -