toggle to full screen not working as expected

harshayer
Tera Contributor

‎05-26-2016 10:26 AM

While creating a knowledge article if i click toggle to full screen button on the text field, the text box is not opening in full screen mode but rather it is remaining in the same size.

This behavior is in Geneva version. Can someone help me with this.

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nils_a_hedglin
Kilo Contributor

‎05-26-2016 11:10 AM

We are having the same problem as Harsha.   We have tried it in Chrome 50.0.2661.102 m, IE 11.0.9600.18321 & Firefox 45.0.1.   & we are using Geneva Patch 6. & this was reported by a user & gone through our support queue, so a number of people have had the same difficulty.



Harsha, I don't know if you noticed, but there is a pull down icon in the bottom right corner of the editor (see attached).   This allows you to expand the box size in both the normal Knowledge box size & in the full screen edit mode.   This is a temporary work around to allow the full screen mode to really be full screen.   But it would seem unusual if this was the expected behavior since it's not really opening in full screen.



knowledge editing.PNG



Could the addition of this pull down be what now not allowing the full screen mode to actually be full screen, since the pull down didn't exist in Fuji.



I'm also curious why there is a "p" on the bottom left corner of the TinyMCE box.



Any additional advice would be helpful.



Thanks,


Nils


Preview file
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Chuck Tomasi
Tera Patron
In response to nils_a_hedglin

‎05-26-2016 11:13 AM

Hi Nils,



The "p" indicates you are in a paragraph tag. It's a way to identify where in the HTML you are. It changes as you create more complex layout (like tables, bullets, etc.)


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venkatiyer1
Giga Guru
In response to nils_a_hedglin

‎05-26-2016 11:27 AM

Hi Nils



From your screenshot it appears clicking on the Fullscreen icon took you to the new page having only the text editor but once it is there is not expanding fully. Am i right? Can you check the iframe height which holds the text editor in developer view? Hope you dont have any UI script that is acting on iframes and is globally present. That could be a factor as the height is being set on the iframe once we click the full screen mode.


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nils_a_hedglin
Kilo Contributor
In response to venkatiyer1

‎05-26-2016 12:10 PM

Thank you Venkat for the suggestion.   Yes, once in the new screen, the TinyMCE HTML editor is not expanding to the full screen possible.



I find that height of the iframe is set to 150px as shown below.   & the body height of the editor is set to 100%.   I also notice there's a src tag with no actual source code assigned that looks a bit strange.   For some reason, I can't paste an image of the code so I'll paste the code itself below.



<iframe id="kb_knowledge.u_description_ifr" frameborder="0" allowtransparency="true" title="Rich Text Area. Press ALT-F9 for menu. Press ALT-F10 for toolbar. Press ALT-0 for help" src='javascript:""' style="width: 100%; height: 150px; display: block;"></iframe>



<body id="tinymce" class="mce-content-body " data-id="kb_knowledge.u_description" contenteditable="true" style="height: 100%;"><p><br data-mce-bogus="1"></p></body>



But I've also checked our OOB Geneva install and the same thing is happening there.   So I'll open a HI ticket to have it investigated.



Thank you for your time,


Nils


Chuck Tomasi
Tera Patron
In response to nils_a_hedglin

‎05-26-2016 12:16 PM

I concur Nils. The height of the "full screen" editor defaults to 150px. That seems odd for a full screen feature. Having to locate and grab that little corner widget to expand every time sort of defeats the purpose. Thanks for opening the HI ticket.



FWIW, it's fixed in Helsinki.